The following are frequently asked questions and answers intended to guide those who have purchased a monthly or annual subscription to The Pappas Post. If you have a more specific question and cannot find an answer below, please email us.
Why can’t I log in to your site?
Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions tab. Click here.
Can I switch from a monthly plan to an annual plan?
Yes. Click “Change plan” from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount. Click here.
How can I update my email address or other personal information?
Log in to your account to make these changes. Click here.
How do I reset my password?
Click this link, enter your email address, and then click “Send me reset instructions.” To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. It’s easy to gift a subscription. Click one of the subscription plans below.
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message and your payment information. The gift recipient will receive an email with a link to activate their gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.